Location of Depot/ Method of delivery

Goods may be sent from either within the UK or from our European Distribution Centre in Seevetal, nr. Hamburg/ Germany. Delivery method will be dependent on the dispatch and delivery address and will be sent either by Royal Mail (RM), Parcel Force (PF) and UPS from the UK or by Deutsche Post (DP), DHL and UPS from Germany.
Boxes are amply sized and your items are well-protected.
Generally your delivery will require a signature to confirm receipt of goods.

Delivery times

No guarantees are given for next day UK or DE deliveries. However, our mission is to achieve this where possible.
Depending on the service used and the destination chosen all other countries have average delivery times are as follows:

Austria, Netherlands, Luxembourg, Belgium, Denmark, Monaco, Sweden, Finland, Rep. of Ireland, Channel Islands:
2-3 days

France, Italy, Greece, Poland, Latvia, Lithuania, Estonia, Czech Rep., Slovakia, Slovenia, Hungary, Switzerland, Spain, Portugal, Gibraltar, Lichtenstein, San Marino, Vatican City, Andorra
3-5 days

Norway, Cyprus, Malta
5-7 days

Canary Islands, Bulgaria, Romania, Iceland, Faroe Islands, Greenland
7-10 days

Cost of Delivery

Delivery is free to all EU countries which are subject to VAT charges.

Delivery costs are however charged to all countries outside the EU, which are not subject to VAT charges, depending on the weight of the goods ordered:

Channel Islands

DP/RM
<500g  £ 4.95
<1kg    £ 7.95
<2kg    £ 12.95

UPS/PF/DHL

< 4kg    £ 14.95
< 10kg  £ 17.95
>10 kg  £ 19.95

EEA Countries (Andorra, San Marino, Vatican City, Liechtenstein, Norway, Iceland, Faroe Islands, Greenland, Gibraltar, Canary Islands) and Switzerland

DP/RM
<500g   £ 4.95
<1kg     £ 7.95
<2kg     £ 12.95

UPS/PF/DHL

< 4kg     £ 19.95
< 10kg   £ 24.95
>10 kg   £ 29.95

Returns

Returns must be made to the despatch address which you can find on your despatch notice e-mail and the package itself.
UK Depot: Orleigh View, Torbryan, Newton Abbot, TQ12 5UP
European Distribution Centre: Lührsweg 3, 21217 Seevetal, Germany